| Hosting JNB connectivity | Started: 2009-12-11 10:02:00 | Resolved: 2009-12-11 10:12:00 | more info |
| Type | Network Connectivity |
| Estimated Repair Time | 10 minutes |
| Location | Johannesburg Hosting Data Centres 1 & 2 |
| Symptoms | Loss of network connectivity to hosting services located in both Johannesburg Data Centres. |
| Cause of problem | Network configuration |
| Additional information | A network configuration error caused a loop, once identified, network connectivity was restored |
| Attending | Hosting Engineers |
| Mail: www122.nur4.host-h.net | Started: 2009-12-04 09:00:00 | Resolved: 2009-12-05 14:05:00 | more info |
| Type | Email receiving |
| Estimated Repair Time | 2 Hours |
| Location | Germany |
| Symptoms | Clients may experience intermittent difficulty receiving (POP) mail on this server. |
| Cause of problem | High server load |
| Additional information | Due to an influx of mail connections POP services have been intermittently affected during the course of the day. Services appear to be stable at the moment but Hetzner Engineers continue to monitor mail services on the server. |
| Attending | Hosting Engineers |
| Switch replacement (Cape Town DC2) | Started: 2009-12-03 01:00:00 | Resolved: 2009-12-03 03:00:00 | more info |
| Type | Planned maintenance |
| Estimated Repair Time | 2 hours |
| Location | Cape Town DC2 |
| Symptoms | Loss of connectivity to hosting services in the CPT2 DC while the network component is being replaced. This is not expected to extend beyond 30 minutes. |
| Cause of problem | Switch replacement |
| Additional information | The reboot of the core switch performed on the 01/12/2009 formed part of the troubleshooting process, following this, Engineers are replacing this network component. |
| Attending | Hosting Engineers |
| MTN Business: Generator Failure | Started: 2009-12-02 15:30:00 | Resolved: 2009-12-02 18:15:00 | more info |
| Type | Generator Failure |
| Estimated Repair Time | 1 hour 15 minutes |
| Location | JNB 2 |
| Symptoms | Loss of power to all hosting services in JNB2 |
| Cause of problem | Generator failure |
| Additional information | The Gallo Manor Datacentre in Joburg experienced a utility power outage at approximately 15h45 today. Shortly after this the standby power generators experienced a mechanical problem which resulted in power being lost to JNB DC2. Power was restored around 16h30 and the servers are being booted up in sequence. We are aware that some CPT clients may have been affected during this time as MTN Business' national network was also impacted by the outage. We sincerely apologise for the inconvenience caused. UPDATE: At approximately 18h00 MTN Business again lost power to JHB DC2. It was restored at 18h15. Servers are being booted up in sequence |
| Attending | MTN Business |
| Mail Delivery (Germany) | Started: 2009-12-02 09:00:00 | Resolved: 2009-12-02 12:00:00 | more info |
| Type | Email receiving |
| Estimated Repair Time | 4 hours |
| Location | Germany |
| Symptoms | Customers using making use of mail services in Germany may experience delays or difficulty receiving email. |
| Cause of problem | Spam servers |
| Additional information | A configuration error in the spam servers delayed or prevented mail from being delivered. Hetzner Engineers attended to the matter and mail is being delivered successfully. |
| Attending | Germany Hosting Engineers |
| Core Switch (CPT DC2) | Started: 2009-12-01 01:00:00 | Resolved: 2009-12-01 01:15:00 | more info |
| Type | Emergency Network Maintenance |
| Estimated Repair Time | 15 minutes |
| Location | Cape Town DC2 |
| Symptoms | Loss of connectivity to hosting services within the Cape Town 2 Data Centre during the maintenance window. |
| Cause of problem | Reboot of core switch |
| Additional information | Engineers will be performing emergency maintenance to a core switch within our CPT2 Data Centre. It is not expected to interrupt services for longer than 2 minutes |
| Attending | Hosting Engineers |
| High Latency & Packetloss | Started: 2009-11-25 12:00:00 | Resolved: 2009-11-25 15:30:00 | more info |
| Type | Telkom Network |
| Estimated Repair Time | 3 hours and 30 minutes |
| Location | Cape Town |
| Symptoms | Customers may have intermittent connectivity to hosting services in our Cape Town Data centres. |
| Cause of problem | Telkom ATM infrastructure |
| Additional information | MTN Business have escalated the matter to Telkom. Telkom have an ATM failure in Cape Town which is affecting 1 of the 3 links between CPT and JNB and 1 link between CPT and London. Telkom are attending to this as a matter of urgency. The major fibre break is affecting MTN Business and other ISPs. |
| Attending | Telkom Engineers |
| Fax-to-mail: Delay in number creation | Started: 2009-11-23 16:10:00 | Resolved: 2009-11-25 14:50:00 | more info |
| Type | Fax-to-mail |
| Estimated Repair Time | 46 hours and 30 minutes |
| Location | Global |
| Symptoms | New numbers cannot be created at this time. |
| Cause of problem | Delay in number creation |
| Additional information | We have been advised that this should be resolved by the end of today. Please contact support@astsolutions.co.za in the interim if you require a fax number generated. |
| Attending | Fax-to-Mail vendor |
| High Latency & Packetloss (CPT & JNB) | Started: 2009-11-23 11:59:00 | Resolved: 2009-11-23 17:35:43 | more info |
| Type | MTN Business |
| Estimated Repair Time | TBA |
| Location | South Africa |
| Symptoms | Intermittant connectivity and packetloss between Cape Town and Johanessburg Data Centres. |
| Cause of problem | High Latency |
| Additional information | MTN Business have escalated and Telkom engineers are attending to the matter. UPDATE: Telkom engineers have resolved the problem. MTN is currently monitoring all links affected. |
| Attending | Telkom Engineers |